Gold IT Support

Primenet Remote Service Desk

Our Gold IT Support package works for companies with "on-premise" cloud deployments with a more complex IT strategy that are technically more advanced.

This solution enables you the flexibility of a 1 month contract with easy monthly fixed cost billing, and gives you access to our friendly UK-centric 24/7/365 remote service desk.

With Gold we can take over all your licencing for Microsoft Office 365 Premium Cloud environment, and if you’re not on it then we will migrate you for free. We will also take away your licencing worries for antivirus and Email Spam filtering to your network and domain, again all billed monthly.

Our fully qualified technicians are here to help you with any query, no matter how small. We will monitor the health of every device contracted on or off of your network, and will happily, on request, remotely connect to your device and assist you in fixing any problems that might arise.

Within our GOLD package we will also monitor, patch and maintain 2 x servers per 10 users per month, and they can sit on premise, or AWS or Azure, or in a private datacentre.

All this for just £67.00 per user per month. 

For peace of mind we're also ISO 9001, ISO 27001 and Cyber Essentials Plus certified with security at the heart of our solution. 

What's Included in your Gold Box?

Remote Monitoring
Remote support
Office 365 Business Premium
Anti Virus
Spam Filtering
Laptop / Desktop
Docking station
Servers remote support
2 servers for every 10 users PM
free Monthly Onsite Visit
8 hrs for every 10 users PM
All in one printer (MFP)
Minimum Contract (months)1
Price£67 per user per month

Ready to take Gold? Contact us now!

Take a look at our other Tiered IT Support boxes