IT Managed Services

All your IT needs, under one roof

With comprehensive expertise in IT, we’ll cover all your technology needs. 

Whether you're an IT service manager, business owner or need expert IT engineers to manage part of your IT infrastructure, our Managed IT Services can give you complete support for total peace of mind.

Of course, we also offer IT support, Cyber Security, and Maintenance services – just ask, and we’ll find the right solution for you. Our IT engineers are fully certified across the major IT solution vendors, so you are in safe and experienced hands when you choose your Managed Services provider.

Here’s what you can expect when you take us on.

  • We’ll work hard to quickly identify and resolve every IT issue, as and when it happens – without impacting on your time and resources. By being proactive, we might even spot problems before they happen, so there’s minimal disruption to your day-to-day operations.
  • We’ll intelligently monitor, protect, patch and update your servers and networks – exactly like having your very own systems security guard. In fact, as your IT service provider, we’ll even manage your Cyber Security across endpoints, perimeter/firewalls and mobile devices, always keeping your systems safe, on all devices.
  • We believe in service made simple. As a trusted MSP we can provide support in-person and remotely, tailored to you, and arranged around your business and location. We can send our Service Desk engineers direct to your site as well as handle applications (such as AWS, Azure and Microsoft 365) from your laptop, server or even the Cloud. It’s all done with your preferred way of working in mind and, in many situations, we can fix your issues in just the first call.
  •  As your IT service provider our extensive, hands-on experience means our experts are well placed to offer you IT support, so you can balance your budget without any surprise bills. Because we’re all about providing fantastic customer support, we offer an unlimited option that’s 24/7, 365 days a year, so we’re always open –and you really can call anytime.
  • We’ll set up a tailored Disaster Recovery and Business Continuity plan, with regular reviewing and testing, so you’re always one step ahead of those worst-case scenarios. It’s a way to help you work worry-free, so you can spend time and effort on the more important sides of your business, without losing any sleep over it.
  • Finally, we’ll create an Onsite Network Risk Assessment Report to highlight any vulnerabilities and can work with you to fix any problems that may crop up. Being certified with both ISO 9001 and 27001 means you’re guaranteed to get reliable, high-quality services as well as the right security management, and with NPPV3 clearance level, we’re even police vetted. In other words, every part of your journey is planned, navigated and supported, so you can leave the hard work to us.

5 Key Managed Services 

  1. Hosted desktop – Access your files and apps from anywhere, via the internet.
  2. Storage management – Find the right Cloud solution for your company’s needs.
  3. Service integration and management – Merge all your services into one.
  4. Infrastructure – Manage hardware, software and networking.
  5. Data erasure – Delete old or unwanted data safely and securely.  

Get peace of mind with Primenet IT Managed Services  

See what else we can help you with:

The Primenet Promise

We protect business-critical systems with a choice of support to match your needs. From options available 24/7 and 365 days a year, to four-hour, eight-hour, and next business day support (and everything in between), our IT services save you time, effort and money. From Cyber Security to IT Support and even everyday Maintenance, we create personalised solutions, delivered with a personal approach, going the extra mile to manage all aspects of your IT journey.   

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