IT Service Desk
Highly skilled technical professionals at your service.
Whether you are looking to work with us in partnership with your existing IT resource or operate as your fully outsourced Support company, we have a full ecosystem of flexible Service Desk solutions suit your IT requirement.
24/7/365 IT Support
Primenet’s 24/7 service desk is managed by a fully qualified team of experienced service technicians, supporting your business at all levels from first to third line. Our team are available to you around the clock, day or night, whether you want full support or prefer to contract for office hours you can still be safe in the knowledge that if something does go wrong, we are still monitoring your IT estate 24/7. We are honoured to support well over 150 organisations across verticals such as SMB, Charity, Small and Medium size Enterprises all the way to central government.
At Primenet, our primary focus is on delivering high-quality customer experience to our clients, and we’re proud to have attained ISO 90001, ISO 27001. Our Service Desk support teams aim to resolve 95% of first line calls immediately. Escalation is agile, with the most severe problems being dealt with swiftly though our great team of experienced engineers who can handle any problems thrown at them.
Have you been experiencing these issues?
- You’re the business leader and have seen great growth within your organisation but watched technical resource reduce as a result
- Your existing Managed Service Provider has grown and everything has become impersonal
- You're looking to save money and outsource your entire IT resource to a professional service provider
- Your team is not getting the technical support it needs
See how Primenet can help you!
- Let Primenet become your flexible IT partner with either an all-encompassing IT Service Desk support solution, or a bespoke and customised support service for a specific team within your organisation
- At Primenet we are open when you are - 24/7/365
- Our IT support covers the full spectrum; whether your computer mouse doesn’t seem to work, a stubborn laptop that never wants to reboot, to migrating your entire infrastructure to a number of cloud-based infrastructures and applications
- Our IT Service Management platform facilitates a world class ITIL (Information Technology Infrastructure Library) aligned service desk
- Our in-house purpose-built service desk management software automatically classifies and prioritises cases, redirecting them to the engineering skill set required to best serve you
- Above all else our friendly UK-centric support team are on call to help you though the bad times and get you up and running, no matter how big or small the issue is