Dell EMC Support & Maintenance

As vital as the system itself, Dell EMC support and maintenance is required for Dell EMC’s systems to ensure that they continue to deliver optimum peak performance without any errors. Primenet offer cost-effective support and maintenance for your mission-critical Dell EMC systems including the VNX®, VMAX®, CLARiiON®, Symmetrix® & DMX®, DataDomain®, Islion®, Celerra®, Centera® and Connectrix® family ranges as well as legacy Data General® AViiON® systems.

Our professional and proactive approach is combined with the vast knowledge and experience of our certified field engineers to ensure your Dell EMC systems keep running smoothly. By extending the lifespan of your system past its ‘end of life’ announcement, we enable businesses to significantly reduce the total cost of ownership and generate a greater return from their IT investments.


Dell EMC Support and Maintenance key points

Dell EMC Installation Services

Our engineers will professionally and comprehensively install your Dell EMC system at your site. We will stay for as long as required until your Dell EMC systems are connected to your host/s and are fully operational.

Hardware Upgrades

Whether it’s installing additional disks, disk cache or power supplies, our engineers will always complete the task quickly and efficiently at a time that suits you.

Data Migration

We can migrate your data from your existing mainframe or enterprise server storage device and install it on your Dell EMC system.

Service 27/7/265

We can support and maintain your Dell EMC systems 24 hours a day, 365 days a year on different agreements to suit your budget, such as remote fix and onsite support. In the event of a failure, our trained engineer will try and resolve the issue remotely. If a remote solution is not available, they will be dispatched to your site promptly to find a resolution.

Spares and Logistics

Dell EMC maintenance services include all replacement parts required to correct hardware issues. We strategically stock system spares and part near major metropolitan areas to allow quick response to your equipment failures.


An extensive inventory of Dell EMC parts and complete systems are available to meet your growth requirements. Whether your upgrading your existing equipment or looking to add additional equipment, we can help.

  • Worldwide availability on support and maintenance services for Dell EMC systems.
  • Local and regional stocking for parts and complete systems.
  • Fully tested OEM parts.
  • Automated error notification.
  • Configuration management.
  • Microcode/firmware recommendations.
  • Secure data erasure options available.
  • High standard of SLA to all our clients.
  • 24 x 7 x 365 support available on all Dell EMC equipment.