skilled technical professionals at your service.
Whether you are looking to work with us in
partnership with your existing IT resource or operate as your fully outsourced Support
company, we have a full ecosystem of flexible Service Desk solutions suit your
24/7/365 IT Support
Primenet’s 24/7 service desk is managed by a fully qualified team of
experienced service technicians, supporting your business at all levels from
first to third line.
Our team are available to you around the clock, day or
night, whether you want full support or prefer to contract for office hours you
can still be safe in the knowledge that if something does go wrong, we are
still monitoring your IT estate 24/7.
We are honoured to support well over 150 organisations
across verticals such as SMB, Charity, Small and Medium size Enterprises all
the way to central government.
At Primenet, our primary focus is on delivering high-quality customer
experience to our clients, and we’re proud to have attained ISO 90001, ISO
27001. Our Service Desk support teams aim to resolve 95% of first line calls immediately.
Escalation is agile, with the most severe problems being dealt with swiftly
though our great team of experienced engineers who can handle any problems
thrown at them.
Have you been experiencing these issues?
You’re the business leader and have seen great growth within your organisation but
watched technical resource reduce as a result
Your existing Managed Service Provider has grown and everything has become impersonal
You're looking to save money and outsource your entire IT resource to a professional service provider
Your team is not getting the technical support it needs
See how Primenet can help you!
Primenet become your flexible IT partner with either an all-encompassing
IT Service Desk support solution or a bespoke and customised support service
for a specific team within your organisation
we are open when you are - 24/7/365
IT support covers the full spectrum; whether your computer mouse doesn’t seem
to work, a stubborn laptop that never wants to reboot, to migrating your
entire infrastructure to several cloud-based infrastructures and
IT Service Management platform facilitates a world-class ITIL (Information
Technology Infrastructure Library) aligned service desk
purpose-built service desk management software automatically classifies
and prioritises cases, redirecting them to the engineering skillset
required to best serve you
all else, our friendly UK-centric support team are on call to help you
through the tough times and get you up and running, no matter how big or
small the issue is