You will demonstrate exceptional knowledge of IT to deliver quality work that will drive excellent customer satisfaction, effective communication skills, and the ability to work well within a team. You should be updated with the latest industry technologies and services, highly motivated, and embrace a collaborative mindset.
As a Senior Service Desk Infrastructure Engineer the successful candidate’s main duties will include:
Providing 2nd - 3rd Line Support
Delivering IT infrastructure projects
Assisting with customer’s connectivity
Supporting customer’s Firewall
Ensuring customers' IT infrastructure is appropriately
maintained, secure and fit for purpose
Troubleshoot to resolve issues related to hardware and
Escalate when necessary
Minimum 3 years’ experience providing IT Support on a
Experience troubleshooting to resolve issue.
Experience working with Windows Server 2012/2016/2019 and
Experience working with and supporting Office 365
Experience working with Azure
Solid VMWare vSphere experience
Knowledge of networking technologies- LAN/WAN/TCP/IP/DHCP
Active Directory experience
The following would be desirable:
VMWare VCP certified
Microsoft MSCE certified
Citrix XenApp & XenDesktop
Citrix Netscaler & Citrix
Your Background / Previous Roles May Include:
Windows Systems Engineer, NOC Engineer, Windows Datacentre
Engineer, Windows Hosting Engineer, Data Centre Server Installation Engineer,
NOC / Data Centre IT Engineer, LaaS Engineer, Hosting Engineer, Systems
Infrastructure, Hosting Engineer, Infrastructure Engineer, 2nd/3rd Line
Helpdesk Engineer, IT Engineer.
** The successful engineer will have
to pass SC clearance**
When you start your career with Primenet you will be supported by a fantastic team, we want you to meet your career goals and aspirations. We encourage continual personal and professional growth. Our IT Engineers are among the most experienced and highly certified in the industry.
Although we endeavour to respond to every applicant, due to the volume of applicants, this is not always possible so there may be times where only successful applicants are contacted.