PrimeNet Service Desk

shutterstock_373731331-768x513The Era of Digital Transformation is forcing businesses to deliver their services faster and with more flexibility to stay ahead of the competition.

The Digital Revolution also means business will be creating and using more data than ever while all of it needs to be transposed, analysed and stored.

IT leaders today dedicate time to plan into the future, looking at new technologies such as AI & Machine Learning and strategies together with the board of directors on what would be the next step of their organisation to gain a business advantage over its competitors.

SMEs and SMBs are looking for an IT managed services partner to administer the day to day support of their internal end users and IT infrastructure to be able to focus on their core business.

Free up your in-house IT team to deal with the critical processes that drive your business forward as Primenet’s Service Desk manages your day-to-day IT support.

Choose PrimeNet as your trusted IT Partner

PrimeNet Founded at 1998 provides services from client sites, remotely from our SOC in Watford or as a hybrid delivery model.

PrimeNet’s quality first approach helps us to perform to the highest standards whilst our efficiency allows us to pass on saving to our clients, with savings of 35-50% compared to other industry leading outsourcers.

We work with a raft of SMEs, start-ups and charities designing, deploying and supporting a range of private, hybrid and cloud environments (VMware, Citrix, Office 365, Azure, AWS and Google Cloud platform) and their end-users.

PrimeNet Service Desk Services:

Desktop Support
Level 1-3

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– 24x7x365 support for a variety of hardware and software equipment

– Remote and/or onsite end-user support

– Accredited Engineers, UK based Service Desk

– No hidden costs, clear & bespoke support packages with tailored SLA’s
.

Infrastructure Support
Level 1-3

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– In-House Accredited Solution Specialists/Architects across major vendors

– Supported vendors escalations

– Onsite or remote assistance

– Crisis Management

– Support Client Software/Hardware Upgrades

Proactive Monitoring & Maintenance

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– Storage Performance regular health-checks and Optimization

– Servers and Backups Monitoring, Hardware and Software alerts

– Patch Management

– Firmware Upgrades

Change Management

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– Access control, Application & Folder Permissions

– New users & leavers compliance procedures

– Asset Management

– ITIL Best practices

PrimeNet Benefits

Through streamlining and automation plus focus on the business challenges at hand, the service helps our customers deliver business outcomes through its agility and scalability. ServiceDesk’s key benefits include:

  • Consistent call handling.
  • Faster First Time Fix (FTF) resulting in productivity improvements
  • Improves IT department’s reputation within a Client’s organisation
  • Allows client’s IT management to focus on core business problems.
  • Faster application rollouts.
  • Increased client competitiveness

    PrimeNet Helpdesk Portal

    • Cloud-based ITSM portal, available from any browser.
    • Security: Strong authentication and AES-256 bit dual-skinned encryption
    • Visibility: Logs communications, ticket status, warranty status , SLAs and ServiceDesk performance
    • PrimeNet Wiki: Access to the Primenet Technical Knowledge base.